South African airport receives stellar accolade
Fulfilling holidays to South Africa may comprise a trip to Cape Town in particular and the city’s Upington International Airport has recently been awarded the stellar accolade of ‘Best Airport By Region: Africa’ by the Airports Council International’s 2012 ASQ Awards.
Winning the prestigious award for the third consecutive year, Upington commands substantial prestige and quality in regards to enhancing the overall travellers experience in the Rainbow Nation and this could also be applied to fellow South African airstrips with Durban’s King Shaka International Airport finishing as runner-up to Upington and Johannesburg’s OR Tambo International Airport finishing in fifth place in the category.
For travellers potentially embarking on a trip to the Cape, consumers can draw comfort and reassurance from the fact that the awarding body – the ASQ Awards – are a world leader in airport satisfaction standards and represent a noteworthy body whereby 200 airports in over 50 have participated within its research.
Communications manager at Airports Company South Africa: Cape Town International Airport, Deidre Davids said “We are delighted with this achievement. Winning this award year on year should not be underestimated.
“Last year we were also inducted into the Airport Council International Director General’s Roll of Excellence; this for the airport’s exceptional achievements in the Airport Service Quality surveys conducted over the past five years.”
The way in which ASQ’s research functions is that passengers are interviewed face-to-face at the departing gate while the airport transit experience is still fresh in their minds. The interview is supplemented by a standard questionnaire with findings comparable across a range of different airports.
Davids also explained that the award is a reward for all the hard work as undertaken by Upington’s service division.